How Rackspace has helped us provide better services for our customers.
Recently Digital Endpoint attended the Rackspace Partners event to talk about our on-going partnership. It was a great opportunity for us to explain how Rackspace has helped us develop our business – Providing customers with the world’s finest Employee Computer Monitoring software.
Before We Worked With Rackspace
Before we partnered with Rackspace, our services were hobbled by technical constraints that prevented us from focusing on our core competencies and making sure we were giving our customers the best service possible.
One of the main issues we faced was the level of expertise needed to set-up, configure and manage hardware remotely. This led to several hurdles we had to tackle with each customer:
- Having to keep expensive backup hardware
- Troubleshooting problems outside the scope of the applications we develop
- Having to create and resource a 24/7 monitoring plan.
How Rackspace Helps Us Provide Better Service
Rackspace’s dedicated servers and cloud services, and the service levels they provide have completely resolved the issues we were encountering previously and allow us to dedicate one hundred percent of our efforts to further improving our product and customer support.
The key benefits we identify in our Rackspace partnership are:
- No complex specifications, just lots of helpful advice and recommendations.
- Painless migration to the new environment due to extensive assistance throughout.
- 24/7 bespoke monitoring.
- Excellent advice on our backup strategy and cloud storage technology.
- Perhaps most importantly – In an industry that’s characterized with infuriatingly appalling customer support the Rackers are always easy to reach via phone, live chat and email, and solutions are forthcoming at the speed we need to remain competitive and agile.
A Newer, Better Digital Endpoint
Our partnership with Rackspace has directly enhanced our capacity to provide our customers with a better product and comprehensive service.
We look forward to continue working with them for years to come, and warmly recommend their service to serious tech providers who simply can’t afford anything less than world class hosting support…